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Message boards : General Topics : Appeal to Project Managers

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Profile Cruncher Pete
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Message 20248 - Posted: 3 Jul 2015, 3:09:07 UTC

There are a number of reasons why Volunteers give up their time, machines and pay high electricity prices in order to support your project. Some project managers spend a lot of time in maintaining the project and communicating with their user database. Unfortunately, there are some who do not appear to care about their users and fail to advise them of what is going on.

The purpose of the thread is to appeal to those project managers that do not make good use of the provided "NEWS" option in the BOINC project software to keep the user base up to date of project developments. Short items could be posted here of impending Downtime's necessary for maintenance, Work Unit issues like impending shortage due to implementation of new ones or cessation of issue of WU's due to some reason. The positive of using this method of Communication is that users can make good use of the RSS feed option and be warned to adjust their machines accordingly, rather than be idle and just give money to the Power Companies. It is understood that some Project have not updated their software for some time for a variety of reasons. It is also known that some projects have altered the software for their own needs and use of this feature might not be available or incompatible. If that is the case, than please consider alternative methods of communicating. For example there is the option to use the "Notices" whereby users get notified by the provided option in the BOINC Software they are using. Failing that, there is also the option to write a short email of impending issues to either the Official BOINC Forum or BOINCStats. Consider that information of a general nature posted in your Message Board might be hidden and gets lost amongst a multitude of other issues that is written in a Message Board and is time consuming to read all the posts of all projects.

Whilst I can not speak for anybody else, I can say this. The cost of Electricity is going up and up and it is not sustainable any longer to just set and forget a number of projects. One need to choose carefully which project you wish to follow and why. Obviously, if the Project Managers do not spend much time in talking to their user database and keeping them current as to what is going on in their project than they are likely to loose support from me and other like minded users. I appeal that you review the amount of time and method you use to communicate with your users. I might even be blunt..If you have no time to talk to us than you do not deserve our support.

Profile Benjamin Wandelt
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Message 20249 - Posted: 3 Jul 2015, 9:22:48 UTC - in response to Message 20248.

Hi -
Thank you for your message.

I agree that we have been lacking in our communication activities.

The good news is that we are taking active steps to improve the project at the moment. We have been using the small amount of funding we have on keeping C@H up. We had some downtime yesterday due to a hardware failure. This has now been resolved.

We are now working on a major upgrade of C@H this summer. This will involve
- migration of c@h to a new, more stable, and more robust server,
- upgrade to the latest BOINC version,
- some infrastructure changes that will allow us to push new code versions much more efficiently.

These changes will set us up for launching new cosmology applications (beyond the current CAMB).

More updates to follow.

Let me thank you for your patience and for your continued involvement in C@H.

Best regards,
Ben
____________
Creator of Cosmology@Home

Profile C@H Sceptic
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Message 20250 - Posted: 4 Jul 2015, 10:58:32 UTC - in response to Message 20249.

Hi -
Thank you for your message.

I agree that we have been lacking in our communication activities.

Yes this ia the biggest problem this project has had from its launch.
Your volunteers feel let down and isolated when there is no feedback.
Could you not devote a couple hours per month to reading the message boards and making some honest replies?
You can tell us as it is - dont just keep posting "we're updating it, we got Wonderful New Stuff Coming, its all teriffic" which is all we've heard for seven years now.
The good news is that we are taking active steps to improve the project at the moment [...]
- migration of c@h to a new, more stable, and more robust server,
- upgrade to the latest BOINC version,
- some infrastructure changes that will allow us to push new code versions much more efficiently.

These changes will set us up for launching new cosmology applications (beyond the current CAMB).

Yes see you told us this almost two YEARS ago in your last-but-one message.
More updates to follow.

In 2017, perhaps?
Let me thank you for your patience and for your continued involvement in C@H.

Hmmm

Profile cykodennis
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Message 20253 - Posted: 8 Jul 2015, 9:09:02 UTC - in response to Message 20250.
Last modified: 8 Jul 2015, 9:10:23 UTC


Could you not devote a couple hours per month to reading the message boards and making some honest replies?


You are asking questions which were already answered. You are here, with this accountname, because you've received the answer.
Don't get me wrong, i agree to some of your points. How would I be able to do not?

But I don't think, that this kind of discussion will lead to somewhere.
What do you expect?

I expect a improved project application, a project description which makes repeating explanations unnecessary (and helps people to get behind the purpose of C@H without googling for hours), some bugfixes and maybe, sometimes, hints on publications which were elaborated with the use of PICO.

I have the hope, that this will all really happen in near future. Not because of something Ben has written here, just because of knowing that C@H serve a purpose and the fact that one of the biggest design problems of the project will be fixed in some weeks.
Its name is "Atlantic".

Until that, i just don't crunch very much for C@H. Works well for me.
=)

Edit: Fixed typo. And sorry for my bad english.

Message boards : General Topics : Appeal to Project Managers